Account Deletion

We're sorry to see you go. Here's everything you need to know about deleting your EZMove account.

How to Delete Your Account

Contact Support to Delete Your Account

To delete your EZMove account, please email our support team with the following information:

Send an email to:

support@ez-move.app

Subject: Account Deletion Request

Include in your email:

Your registered email address
Your full name as registered in the app
Phone number (if provided during registration)
Reason for deletion (optional but appreciated)

Before You Delete Your Account

Important Steps to Complete First:

Cancel any active premium subscriptions
Download any data you want to keep (moving history, saved locations)
Settle any outstanding payments or refunds
Save contact information of service providers you've worked with
Consider temporarily deactivating your account instead

What Data Will Be Deleted

Data That Will Be Permanently Deleted:

• Personal profile information
• Moving history and quotes
• Saved locations and preferences
• Photos and documents uploaded
• Communication history with service providers
• Account settings and preferences
• Payment methods and billing history
• Reviews and ratings you've left

Data That May Be Retained:

• Transaction records (for legal/tax purposes)
• Anonymized usage analytics
• Records required by law (up to 7 years)
• Data in system backups (deleted within 30 days)

* Retained data cannot be used to identify you personally

Deletion Timeline

Immediate (0-24 hours)

Account deactivated, login disabled, profile hidden from other users

Within 7 days

Personal data permanently deleted from active systems

Within 30 days

Data removed from all backups and temporary storage systems

✓

Completion Notification

Email confirmation sent to your registered email address

Need Help or Have Questions?

Contact Information:

Email: support@ez-move.app

Hours: Monday-Friday, 9 AM - 6 PM EST

Response Times:

• Account deletion requests: Within 1 business day

• General inquiries: Within 2 business days

• Email support: Same day during business hours

Frequently Asked Questions

Can I temporarily deactivate my account instead?

Yes! Contact our support team at support@ez-move.app to request account deactivation. This will hide your profile and pause notifications while keeping your data safe for when you return.

Can I recover my account after deletion?

No, account deletion is permanent and cannot be reversed. All data will be permanently removed from our systems.

What happens to my reviews and ratings?

Your reviews will be anonymized (name removed) but may remain visible to help other users. The content of reviews may be retained for community benefit.

Will I get a refund for my subscription?

Refunds depend on when you cancel. Please cancel your subscription first, then contact support for refund eligibility. Active subscriptions should be cancelled before account deletion.

How will I be notified when the deletion is complete?

We'll send a final confirmation email to your registered email address when the deletion process is fully complete (within 30 days).

This page complies with Google Play Store account deletion requirements. Last updated: 10/24/2025